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Operations Assistant, Professional Learning Operations
Curriculum Associates
Operations
Bengaluru, Karnataka, India
Posted on Apr 11, 2025
At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!
Essential duties/responsibilities:
Provide timely, friendly, flexible, and accurate service to colleagues requesting support in the PLS Ops Support Salesforce queue.
Navigate multiple customer-related Salesforce objects independently, balancing on-time resolutions (SLA of one business day) with need for data integrity.
Become a subject matter expert on CA’s PL business and data in Salesforce, translating ambiguous requests for support into deliverables, asking clear follow-up questions as needed.
Work closely with PLS Operations departmental leadership to update key reports as needed.
Successfully manage high volumes of work during our back-to-school season.
Required Job Skills and Abilities:
You are a clear and efficient communicator, handling all correspondence with professionalism and grace.
You are adept at communicating and coordinating with remote colleagues.
You are able to work independently and know when to seek guidance or clarity.
You excel at solving problems, and approach challenges with urgency and motivation.
Required Education and Experience:
A minimum of 1 year of experience in delivery and/or management of operational services and support
Experience with Salesforce or a similar business system
Experience in working in a high-volume operations setting
Note: Candidates are willing to work in European Shift(2-11PM IST)