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Desktop Support Specialist
Lex Machina
Customer Service
Mexico
Posted on Apr 29, 2025
Are you passionate about providing exceptional desktop support and troubleshooting for both local and remote users?
Do you thrive in a dynamic environment where you can engage in project work, manage inventory, and support mobile devices?
About our Team:
Our team in Mexico City provides comprehensive desktop support to both local and remote users within Mexico. We ensure that all users have the necessary equipment, including setting up and mailing laptops, and offer troubleshooting for both hardware and software issues. Our responsibilities also include managing inventory, supporting mobile devices, and engaging in various project work. We monitor and troubleshoot the IT infrastructure to address any operational issues and actively work to improve end-user device health. Our team is committed to delivering exceptional support and continuously enhancing our IT services.
About the Role:
We are looking for a dedicated and self-motivated individual to join our team as a Desktop Support Specialist. The ideal candidate will have at least 2 years of experience in desktop support, with a strong background in setting up and troubleshooting laptops and desktop systems. Our Specialist should possess skills in hardware and software installation, troubleshooting, and a basic understanding of software monitoring tools and backup procedures.
Responsibilities:
- Provide desktop support for users in the Mexico City office and potentially remote users within Mexico.
- Support users at other locations remotely when not busy with Mexico office tasks.
- Ready and set up laptops for local users and potentially mail laptops to remote users within Mexico.
- Troubleshoot and provide desktop and software support.
- Handle and track inventory, including purchasing equipment when necessary.
- Potentially support mobile devices like iPhones.
- Engage in project work, statistics, and metrics.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- Perform troubleshooting and problem resolution for all types of IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
- Setup and deployment of equipment to end users.
- Actively improve end-user device health and expand proactive IT support by identifying and addressing issues.
- All other duties as assigned.
Requirements:
- High school degree, technical certifications, or equivalent work experience required.
- At least 2 years of experience in desktop support.
- Ability to work independently and be a self-starter.
- Experience in setting up and troubleshooting laptops and desktop systems.
- Ability to work five days a week in the office (not a remote position).
- Formal training or certifications, such as Apple certification, are highly desirable.
- Skills in hardware/software installation and troubleshooting.
- Basic understanding of software monitoring tools and backup procedures.
- Good problem-solving skills.
- Basic understanding of AI, Data Analytics, Copilot Studio, Power Apps, and Power BI.
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Private Medical/Dental Plan
- Savings Fund
- Life Insurance
- Meal/Grocery Voucher
About the business:
RELX is a global provider of information-based analytics and decision tools for professional and business customers.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. The headquarters is in London. The market capitalization is about £60bn ($80bn), making it one of the 10 largest listed companies in the UK. The company is listed on the London Stock Exchange, Euronext and NYSE.
The company has four market segments. It develops information-based analytics and decision tools for professional and business customers in the Risk, Scientific, Technical & Medical, Legal, and Exhibitions sectors.
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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