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Workplace Experience Coordinator (EMEA)
BetterUp
London, UK
Posted on Sep 24, 2024
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
We're looking for a Workplace Experience Coordinator in London. You’ll be hands-on in London and remotely manage Amsterdam, with up to 25% travel to keep things on track and drive key events. Your job? Simple: create a workplace that’s efficient, safe, welcoming, and always puts people first. You’ll be responsible for health and safety compliance, making sure the office environment supports everyone’s best work, and handling employee-driven programs that bring energy and excitement to both locations. This is your chance to make a real impact—shaping how we work as we embrace the future of hybrid work, and ensuring our Hubs offer a standout experience for both in-office and remote teams. If you're ready to be accountable, bring passion, and lead change, this is the role for you.
What you’ll do:
- Day-to-Day Operations Management (London & Amsterdam): Oversee daily operations at the London office, ensuring efficiency, cleanliness, safety, and a welcoming environment. Provide remote support for Amsterdam, traveling regularly to address in-person needs and ensure smooth operations. Contribute to oversight of operating budgets by adhering to budget guidelines and following protocol.
- Health & Safety Compliance: Ensure compliance with local health, safety, and accessibility regulations in both London and Amsterdam. Conduct safety audits, manage emergency preparedness, and maintain adherence to all protocols, including office access and facilities.
- Employee-Driven Programs: Lead and coordinate employee-driven programs with Regional Ambassadors and Hub Champions. Provide structure and guidance to foster collaboration, engagement, and a positive workplace culture through social events and wellness activities.
- Event Support: Plan and execute internal events, ensuring alignment with company culture. Provide logistical support for employee-driven events in both London and Amsterdam, ensuring smooth execution.
- Collaboration with Senior Workplace Experience Specialist:
Partner closely with the Senior Workplace Experience Specialist to align local operations in London and Amsterdam with company-wide workplace experience goals, meeting the specific needs of these locations. Support with greenhouse gas emission analysis and ensure sustainability goals are met in line with company ESG commitments. - Office Access & Security: Work with IT to manage office access, security protocols, and badge systems for both cities. Ensure processes are efficient and meet company policies, coordinating with external vendors as needed, and mirroring processes in the U.S. when possible.
- Vendor & Contract Management: Manage vendor relationships in both London and Amsterdam, ensuring high-quality services for maintenance, cleaning, food, and supplies.
- Space Utilization & Workplace Enhancements: Work with the Senior Workplace Experience Specialist to optimize office layouts and meeting spaces for efficiency and employee needs. Continuously seek opportunities to enhance the workplace environment in both cities.
If you have some or all of the following, please apply:
- 3+ years of experience in workplace operations, office management, or facilities coordination, preferably with multi-site management experience.
- Strong understanding of health, safety, and office access regulations specific to London and Amsterdam.
- Proven ability to organize and execute employee-driven events and programs, fostering a positive and engaged workplace culture.
- Exceptional organizational and multitasking skills, with the ability to manage day-to-day operations and coordinate multiple initiatives across different locations.
- Strong communication and interpersonal skills, with the ability to work collaboratively with colleagues across various teams and locations.
- Comfortable traveling up to 25% of the time to provide in-person support to the Amsterdam office.
- Ability to work independently while also partnering closely with the Senior Workplace Experience Specialist to achieve shared goals.
- Familiarity with Google Suite, Envoy, WeWork, GrubHub preferred.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental and vision insurance
- Flexible paid time off
- Per year:
- All federal/statutory holidays observed
- 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co
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