At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

The Implementation Support Specialist (ISS) Level III plays a pivotal role in providing advanced support to educators who are both current users and prospects for Curriculum Associates solutions. This position is dedicated to enhancing the local sales team's efforts by focusing on prospecting, building strategic relationships, and ensuring the successful implementation of CA solutions. The SSS Level III is a key interface between educators and Curriculum Associates, serving as a trusted advisor.

The impact you will have:

Strategic Collaboration: Actively collaborate across functions, serving as a liaison between sales, customer support, and other departments to ensure seamless communication and support.

Strategic Relationship Building: Proactively establish and nurture relationships with educators in strategic pilots and key accounts, playing a crucial role in driving successful implementations, with a focus on strategic planning and guidance.

Prospecting Excellence: Lead efforts to identify and engage with new schools and school districts, introducing them to Curriculum Associates, and conducting in-depth needs assessments to recommend the most suitable products.

Product Expertise: Develop an in-depth understanding of Curriculum Associates' products, educators' classroom challenges, and current educational trends to provide informed guidance.

Demonstration Mastery: Conduct web-based and on-site product demonstrations with confidence, tailoring presentations to meet the specific needs of educators.

Communication Management: Monitor, screen, and manage internal and external communications, ensuring timely responses and proactive engagement.

Educational Leadership: Stay up-to-date with State Standards (Grades K–8), content standards, practice standards, and contemporary pedagogical best practices. Act as an educational thought leader within the organization.

This Sales Support Specialist Level III role represents a higher level of expertise and responsibility within the organization, requiring an individual who can lead, influence, and excel in complex educational environments while providing advanced support to educators and the sales team.

Who we're looking for:

Bachelor’s Degree or Higher

Five years of experience in customer service, sales, or teaching (or a combination)

Bachelor’s Degree plus teaching credential/Master’s degree is preferred

Previous Experience as classroom teacher, Education Sales, Customer Support, Training is preferred

Pay Range: This role’s range is $40/hr - $50/hr . The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets.

At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Benefits: Temporary and per diem employees who average, and maintain, at least 30 hours of work per week may become eligible for medical coverage, under the Affordable Care Act, after an initial waiting period. Temporary and per-diem employees working more than 20 hours per week are eligible for twelve paid holidays. All temporary and per-diem employees are eligible for accrued sick time.

Travel: 5-10% overnight travel. Daily driving to support the territory 4-5 days per week.

Working Environment: Must be able to lift boxes of approx. 30lbs.

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