At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible and transforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

Imagine Your Impact.

The Customer Success Director is responsible for driving operational excellence across Customer Success teams nationwide, working within a highly collaborative environment. This role leads the development and implementation of Customer Success functions, formulates growth strategies and initiatives, and serves as a key liaison to customers. The Director translates customer and operational insights into actionable recommendations that inform strategic planning, territory design, resource allocation, and cross-functional priorities. Additionally, the position is analytical in nature, leveraging data from daily interactions, customer feedback, and market trends to identify opportunities for improvement. The Customer Success Director also monitors departmental performance against company goals and OKRs to ensure alignment and impact.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to the Senior Director of Customer Success.

Compensation: Base pay is anticipated to be between $104,829.00 and $120,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote.

Travel: You can also expect up to approximately 30% travel; including overnight travel of 2 to 3 nights per week. Be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
Paid Time Off
Comprehensive maternity and fertility/family building benefits
Paid bonding leave when a new child joins your family
Access to on-demand mental health resources
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer time off
A wide variety of professional development programs, including tuition reimbursement
Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

Lead and manage a regional or functional segment of the Customer Success Manager (CSM) team, ensuring alignment with company goals and customer needs.
Contribute to strategic planning and execution, including territory performance, customer engagement strategies, and cross-team initiatives.
Attract, hire, and develop a high-performance Customer Success Manager team, fostering a culture of accountability, innovation, and continuous improvement.
Meet with team members on a regular basis to review customer success and pipeline for proactive outreach and strategizing.
Effectively collaborate and communicate with Sales, Product Management, and Product Development teams.
Develop and implement consistent, scalable processes and best practice strategies, policies, procedures, and goals.
Understand and interpret educational trends and issues that may affect customer strategies.
Work closely with Product Management and Technology to interpret new product development and features for communication to and support of customers.
Responsible for timely and accurate management and execution of customer journey.
Lead and direct new business efforts relating to customer success.
Take on additional strategic and operational responsibilities as needed to support organizational goals.
Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

Master’s degree in education and at least 7 years of experience in education, education management, or educational software; or an acceptable combination of education and experience.
Ability to train, model and coach around best practices.
Respectful and outstanding leadership skills that motivate staff to focus their energy on achieving business goals.
Highly motivated with excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Demonstrated ability to work collaboratively with colleagues and staff to contribute to a high-quality, results-driven, team-oriented environment.
Willingness and ability to work flexible hours and travel (up to 30%); including overnight travel of 2 to 3 nights per week.
A Current/Valid Motor Vehicle Driver License in your state of residence and acceptable driving record.

Our Commitment to Diversity, Equity, Inclusion, and Belonging.

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.

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