Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.

About the Role

Ketch is seeking a dynamic Customer Experience Consultant to drive successful customer implementations, deliver measurable business value, and serve as a strategic and technical advisor throughout the implementation. In this role, you will guide a variety of customers through onboarding, configuration, system integrations, privacy-program design, and launch execution.

You’ll partner across the Customer Experience team and cross-functionally with Sales, Product, Engineering, and Leadership to ensure customers realize immediate value with their investment in Ketch. This is a technical, high-impact, customer-facing role ideal for someone who loves solution design, problem-solving, and accelerating time to value.

This is a hybrid role 3x a week based in our San Francisco, CA office.

What You’ll Do

Own the end-to-end, technically focused onboarding and implementation for customers—from requirements discovery and solution design to configuration and deployment.
Ensure timely, high-quality deliverables that drive rapid time-to-value.
Act as the single point of contact during onboarding, managing communication, expectations, and escalations.
Function as a trusted advisor, guiding customers on privacy best practices, data governance processes, and product utilization strategies.
Partner with Sales and Success to identify upsell and cross-sell opportunities aligned to customer needs and roadmap.
Deliver training, feature walkthroughs, and best-practice recommendations to technical and business stakeholders.
Advocate for customer needs internally, shaping future product and service enhancements.

Who you Are

Technically minded professional with 3+ years in Professional Services, Solutions Consulting, or Technical Account Management at a cloud-based SaaS or consulting organization.
Experience managing multiple, simultaneous implementations on the go.
Proven track record implementing technical solutions for a variety of customer use cases.
Strong understanding of SaaS architectures, APIs, integrations, and enterprise IT environments.
Working knowledge and utilization of AI tooling.
Background in ad-tech or mar-tech a plus, especially working with tag management systems like Google Tag Manager.
Ability to grasp technical concepts, in-depth understanding of product architecture to allow for design of sustainable workaroundsExceptional communication skills: able to simplify complex concepts for executives and technical users alike.
Structured thinker with strong problem-solving capabilities; able to anticipate needs, identify risks, and proactively drive solutions.
Energized by in fast-paced, high-growth environments—adaptable, resourceful, and comfortable with ambiguity.
Entrepreneurial mindset with a bias for action, continuous improvement, and delivering measurable customer outcomes.
Based in the San Francisco Bay Area, working on-site in our San Francisco office three days each week.
Legally authorized to work in the United States.
Fluent in written and spoken English, knowledge of of a second language is a plus.
Bachelor’s degree required.

120000 - 150000 USD a year

The estimated base salary range for this position is $120,000 to $150,000, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs

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