Customer Success Manager - India

Labra

Labra

Sales & Business Development, Customer Service

India Gate, New Delhi, Delhi, India · Remote

Posted on May 6, 2026

About Labra
Labra is more than a collection of tools, it’s a unified platform built to power every part of our customers Cloud GTM motion. From listing and co-selling to intelligence and compliance, each product works together to accelerate our customers' path to revenue. No silos. No workarounds. Just one seamless system purpose-built for Cloud GTM.

The Role
We’re looking for a Customer Success Manager (CSM) to own a portfolio of mid-market customers, with a sharp focus on retention, renewals, and expansion.
This is a revenue-responsible role: equal parts relationship builder, strategist, and operator. You’ll act as a trusted advisor, ensuring customers realize measurable value while identifying opportunities to grow accounts over time.

What You’ll Own

Retention & Health

  • Own customer outcomes across your portfolio, driving product adoption and long-term value
  • Proactively manage account health, risk signals, and churn mitigation plans
  • Build strong relationships with key stakeholders and decision-makers
  • Renewals
  • Lead the end-to-end renewal process, including forecasting, pricing alignment, and negotiation
  • Partner with Sales and leadership to ensure high on-time renewal rates
  • Develop account plans to secure multi-year renewals where possible
  • Expansion
  • Identify and drive upsell/cross-sell opportunities (new use cases, integrations, volume growth)
  • Collaborate with Sales on expansion strategy and execution
  • Position Labra as a strategic platform within each customer’s ecosystem
  • Customer Engagement
  • Run business reviews (QBRs/EBRs) focused on ROI, outcomes, and roadmap alignment
  • Translate customer goals into actionable success plans
  • Act as the voice of the customer internally (Product, Support, Engineering)

What You Bring

  • 3–6+ years in Customer Success, Account Management, or similar client-facing roles
  • Proven track record owning renewals and expansion targets
  • Experience managing mid-market accounts (multiple stakeholders, moderate complexity)
  • Strong commercial acumen, you’re comfortable talking value, pricing, and ROI
  • Ability to balance high-touch relationships with scaled portfolio management
  • Excellent communication and executive presence
  • Bonus Points
  • Experience in SaaS, integrations, APIs, or marketplaces
  • Familiarity with tools like Salesforce, Hubspot, Zendesk, Gainsight, or similar CS platforms

How You Work

  • You’re proactive, not reactive; you get ahead of churn before it shows up
  • You think in terms of outcomes, not activities
  • You’re data-driven but relationship-first
  • You’re comfortable owning a number and being accountable to it
  • Success in This Role Looks Like
  • High gross and net retention across your portfolio
  • Strong renewal predictability and forecasting accuracy
  • Consistent expansion revenue growth
  • Customers who see Labra as a strategic partner, not just a vendor

Why Labra

  • High-impact role with direct influence on revenue and growth
  • Opportunity to shape the Customer Success motion in a scaling company
  • Work with a team that values ownership, speed, and customer outcomes
See more open positions at Labra