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Customer Engagement Associate
MiSalud
This job is no longer accepting applications
See open jobs at MiSalud.See open jobs similar to "Customer Engagement Associate" Ulu Ventures.Customer Service
Zapopan, Mexico
Posted 6+ months ago
Company Description
About MiSalud Health
MiSalud Health provides AI-enabled, culturally attuned virtual care tailored to the needs of the US Hispanic population with patients spanning across key Hispanic-populated states like California, Texas, Arizona and Florida. Every day, MiSaludians are giving health and mental health guidance, providing patient support & education, and/or building for our socios (patients) to help them address common health disparities that disproportionately impact the Latinx community in the US.
We are looking for startup-minded team players who are comfortable proposing solutions to problems they see, iterating and measuring the impact of their solutions, and enjoy fast-paced collaboration both remote and in person. You will join a team who is focused on doing good and doing well for our socios.
Job Description
As a member of the Customer Engagement team, you will:
- Serve as our Customer Engagement on-call during your working hours to help facilitate clinician-patient communication, support issues, and proactively identify when a socio needs an extra hand to improve their wellbeing with MiSalud.
- Plan, write, execute and measure engagement campaigns over SMS, phone calls, and other methods to continue to educate and “convert” our socios from a reactive health mentality to a preventative health mentality.
- Attend in-person enrollment events at least once per quarter to meet, understand, and build trust with our socios in person during biometric enrollments with new MiSalud customers.
- Collaborate with your peers from different disciplines to align with company goals, solve problems, and create data-driven results.
- Document and improve processes for Customer Engagement as we continue to scale and grow the number of socios we serve.
- Leverage HIPAA compliant tools and processes to securely handle sensitive patient information, as well as AI tools to expedite your work.
Qualifications
- Fully bilingual in English and Spanish
- Excellent written and verbal communication skills. Experience in marketing, customer support, and/or sales roles is a plus.
- Lived experience in the US.
- Self-starting personality who is resilient in the face of ambiguity.
- Process oriented and detailed as there are no room for mistakes in our highly regulated US healthcare industry.
- Proactive and curious - willing to learn on your own, but you also know when to ask for help to unblock yourself.
- Ability to travel to the US (a valid passport + US visa, if applicable).
- Flexible hours: startups are not 9-5 jobs. When we work longer hours, we get the extra paid time off back.
This job is no longer accepting applications
See open jobs at MiSalud.See open jobs similar to "Customer Engagement Associate" Ulu Ventures.