Customer Success Lead - On-Site Operations

mymoneykarma
mymoneykarma

Sales & Business Development, Operations, Customer Service

Mumbai, Maharashtra, India · Bengaluru, Karnataka, India · Delhi, India · Hyderabad, Telangana, India · Chennai, Tamil Nadu, India · Pune, Maharashtra, India · Kolkata, West Bengal, India · Gurugram, Haryana, India

Posted on Jun 30, 2026
About the RoleAs a Customer Success Lead, you'll manage on-site operations at builder locations—leading from the front while ensuring your team delivers exceptional customer experiences and hits revenue targets.What You'll Do• Lead MoneyKarma presence at multiple builder sites; ensure seamless experience from inquiry to disbursal.• Own monthly/quarterly targets; build/run high-velocity sales funnels.• Handle high-value customers and complex cases with consultative selling.• Recruit, train, and mentor Home Loan Advisors.• Strengthen builder relationships; provide ground-level insights to leadership.Required• 2–5 years in sales, customer success, or relationship management with target achievement.• Experience in customer-facing roles (banking, insurance, real estate, retail, hospitality).• Strong communication/interpersonal skills; field role comfort; leadership mindset.Preferred• Experience in home loans/mortgages/financial services; background in real estate; MBA/graduate degree.Compensation: Competitive base + performance-linked incentives + growth bonuses. Posted on 9 February 2026.
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