Customer Success Lead - On-Site Operations

mymoneykarma
mymoneykarma

Sales & Business Development, Operations, Customer Service

Mumbai, Maharashtra, India · Bengaluru, Karnataka, India · Delhi, India · Hyderabad, Telangana, India · Chennai, Tamil Nadu, India · Pune, Maharashtra, India · Kolkata, West Bengal, India · Gurugram, Haryana, India

Posted on Jun 30, 2026
MoneyKarma isn't just another fintech company—we're redefining how 1.4 billion Indians access credit, buy homes, and build wealth. We've built an AI-powered platform that connects homebuyers with the right banks, helps real estate developers identify high-intent customers, and simplifies complex financial decisions.As a Customer Success Lead, you'll manage on-site operations at builder locations—leading from the front while ensuring your team delivers exceptional customer experiences and hits revenue targets. This role is for experienced professionals who've proven they can sell, serve customers, and lead teams.What You'll Do• Lead On-Site Operations across multiple builder sites.• Drive Conversions & Revenue: Own monthly/quarterly targets.• Handle High-Value Customers with consultative selling.• Build & Coach Your Team: Recruit, train, mentor Home Loan Advisors.• Strengthen Builder Relationships and ensure referral flow.• Be the Ground-Level Strategist: Share market and competitive insights with leadership.Required• 2-5 years in sales, customer success, or relationship management with a proven target-hitting record• Customer-facing experience (banking, insurance, real estate, retail, hospitality)• Strong communication/interpersonal skills; comfort with field work• Leadership mindset (mentored juniors or led small teams)Preferred• Experience in home loans/mortgages/financial services; background in builder ecosystem; MBA/graduate degree from a reputed institutionCompensation: Competitive base + performance-linked incentives + growth bonusesPosted on 9 February 2026
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