Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:

You find the error before anyone knew there was one.

You're known for tracing a benefits deduction discrepancy to its source, fixing it, and building a check so it doesn't happen again. You actually read the plan document. You know what ERISA requires before Legal has to remind you. That's just how you work.

You've reconciled carrier invoices at odd hours, not because anyone asked, but because something wasn't adding up and you couldn't let it go.

If this sounds like you, get in touch! We’re looking for a mid to senior total rewards operator who lives at the intersection of benefits administration and data integrity. This isn't a strategic generalist role. It's a hands-on, own-it, build-it-right position on our People Operations team, and it needs someone who genuinely loves the work.

You treat data like it means something — because in this work, it does. You build processes that hold up under pressure, document them so others can follow, and improve them before you're asked to. You handle compensation and benefits data with the discretion it deserves, and you communicate clearly with stakeholders who don't share your technical vocabulary.

You don't need a lot of structure to do great work. You do need a team that takes this function seriously — and we do.

This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday).

What You'll Do:

You own benefits reconciliation end-to-end – ACH payments, contribution remittance, deduction audits, vendor billing discrepancies. You're the person Payroll trusts to hand off clean data and the person Finance calls when an invoice needs context. You're not waiting to be looped in; you're already there.

You’ll keep our HRIS and benefits platforms running cleanly, serve as system administrator for our benefits portals, and make sure our data is trustworthy enough that leadership can act on it. You produce reporting on benefits costs, enrollment trends, comp ratios, and pay equity indicators – and you make it legible to people who don't live in spreadsheets.

On the compensation side, you will support compensation survey participation, maintain job matching libraries, and keep the architecture – job families, levels, grade bands – current and defensible. When Talent Acquisition is building an offer or scoping a new req, you're their first call for benchmarking.

Compliance isn't an afterthought for you. You track regulatory changes, flag risk before it lands, and partner with Legal and our brokers to implement required changes without drama.

What You Bring To Zūm:

2–5+ years in total rewards, benefits administration, compensation, or a closely related HR function
Experience supporting a multi-state employer of 1,000+ employees through payroll cycles
Hands-on experience with ACH processing, remittance workflows, and carrier/vendor relationships
Deep fluency in ERISA, ACA, COBRA, HIPAA, and state-level benefits compliance – not just awareness, working knowledge
Proficiency with compensation survey platforms, ideally Radford/AON and Pave – you can manage submissions and job matching independently
Excel or Google Sheets skills that go well past the vlookup; you build models, reconciliations, and reports that other people rely on
A track record of operating without a lot of hand-holding in a fast-moving environment

Nice to Haves:

Experience with union benefit programs, joint trust administration, or labor agreement compliance
Familiarity with SEBB, public sector benefits, or MERP structures
HRIS platform ownership experience — ADP Lyric or equivalent
A CEBS, CCP, PHR, or SPHR certification
Experience building or scaling a total rewards function in a growth-stage company

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $110,000 to $130,000.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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