Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:

**This role is primarily remote; however, candidates must be located in California or Washington and within close proximity to a Zūm yard.**

This is a greenfield opportunity to build world-class workforce development and compliance systems from the ground up. While existing processes are in place across our 18 locations in 8 states, you'll have the scope and autonomy to reimagine, standardize, and implement new approaches that scale with our growing operations.

You'll be responsible for approximately 3,500 employees, including 2,500 CDL drivers, across our expanding footprint. As we continue to grow year-over-year through both market expansion and new location launches, your systems and processes will be foundational to our operational excellence.

This is an individual contributor role within the Operations Strategy Program Management Office, with dotted-line relationships to training and safety staff at each location. You'll have the autonomy to drive change while collaborating cross-functionally with Field Operations, HR, Recruiting, Product, and Engineering teams.

What You'll Do:

Build & Standardize Workforce Development Programs

Design and implement standardized onboarding, training, certification, and re-certification programs for 2,500+ CDL drivers and 1,000+ non-CDL driver and attendants across 18 locations and growing
Create and refine Zūm's home-grown driver certification pipeline to improve time-to-credential, pass rates, and overall training quality
Develop curriculum, SOPs, competency frameworks, and evaluation tools that can scale across current and future markets

Drive Safety Compliance & Regulatory Excellence

Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across all Zūm markets
Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs
Create audit-ready documentation standards and lead internal/external compliance reviews

Lead Operational Excellence & Process Innovation

Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets
Lead cross-functional projects that reduce friction, improve conversion rates, accelerate time-to-hire, and strengthen workforce quality
Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation
Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy

Establish Quality Frameworks & Performance Metrics

Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness
Build reporting frameworks that surface actionable insights and drive continuous improvement
Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes

What You Bring To Zūm:

Required Qualifications

7–10+ years in operations, project management, workforce development, safety/compliance, process improvement, or quality roles
Proven track record of building and implementing scalable systems, SOPs, or training/compliance programs across multiple locations or business units
Experience designing processes from scratch with limited templates or existing infrastructure
Strong analytical skills with the ability to define metrics, build reporting frameworks, and translate data into actionable recommendations
Excellent communication and cross-functional leadership skills, with experience influencing without direct authority
Comfort with ambiguity and ability to thrive in a fast-paced, build-and-improve environment
Willingness to travel 30–50% to Zūm markets for audits, training sessions, and stakeholder engagement

Preferred Qualifications

Experience in tech-enabled logistics, transportation, or high-scale operations environments
Lean Six Sigma certification, PMP certification, or similar process improvement credentials
Direct experience with CDL training programs, FMCSA/DOT compliance, or school transportation operations
Experience managing dotted-line relationships or influencing geographically distributed teams

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $148,000 – $190,000

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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