Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:

Zūm is seeking a detail-oriented, highly motivated Senior Manager of Revenue Accounting & Operations to lead the end-to-end order-to-cash process. Reporting to the Director of Revenue, this expanded role will oversee all aspects of revenue accounting—including complex contract review, billing, monthly close, and collections—while driving the strategic evolution of our revenue operations.

The ideal candidate will combine elite technical accounting skills with a process-improvement mindset, acting as a key bridge between Finance, Sales, Product, and Operations to scale our revenue infrastructure.

This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.

What You'll Do:

Contract & Revenue Operations Leadership

Strategic Contract Governance: Lead the "Contract Inventory" process to ensure completeness and accuracy of all active agreements. Partner with legal and sales to review proposed contract terms and perform detailed review of contracts under ASC 606

Revenue Architecture: Partner with Product and Operations to conduct detailed Pricebook/SKU reviews, ensuring pricing is mapped accurately to revenue recognition models and Account Mapping within the ERP.

Non-Standard Revenue Tracking: Design and maintain a business-level tracking system for complex revenue triggers, such as liquidated damages, snow days, fuel surcharges, and dry runs, moving from a reactive to a proactive tracking model.

System Integration & Design: Act as the primary stakeholder for the implementation of NetSuite Sales system improvements/automation and other system integrations

Accounting, Close, and Compliance

Technical Revenue Oversight: Ensure all revenue recognized meets criteria consistent with ASC 606 and manage the preparation and/or review of audit-ready position papers for standard and non-standard contracts.

Close Management: Execute monthly revenue and accounts receivable close procedures, including the review of journal entries, account reconciliations, and AR reserve balances (including CECL).

Audit & Internal Controls: Serve as the lead for year-end audit deliverables and maintain SOX-compliant documentation for credit memo approvals and revenue processes.

Customer Partnership & Data Integrity

Dispute Resolution & Investigation: Lead complex investigations into customer billing discrepancies by analyzing internal data and operational adjustments, collaborating with Yard Managers and Product teams to resolve root causes.

Cross-Functional Optimization: Align with key partners to optimize workflows for billing and revenue recognition

Team Leadership: Manage, mentor, and develop a high-performing team, fostering a culture of ownership and high integrity.

Cash Management and Collections: Manage the collection and dispute resolution process and ensure receivables are collected timely.

What You Bring To Zūm:

Technical Skill Requirements

Bachelor’s Degree in Accounting or Finance
10+ years combined Public Accounting and/or Industry experience
Proficient knowledge in GAAP including ASC 606 and SOX Internal controls
Experience managing and mentoring a team
CPA and Big 4 Accounting firm experience preferred

Additional Qualifications

Ability to multi-task and excel in a fast-paced, rapid growth environment
Ability to execute process improvements in collaboration with other teams
Excellent critical thinking, analytical and communication skills
Proven ability to make process improvements
Ability to mentor and develop junior billing and collection staff
Strong Excel skills as well as Google Suite applications
NetSuite experience required
A solutions-oriented team player and effective communicator with all levels of management and cross functional organizations
Strong organizational skills and ability to meet tight deadlines

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $158,000-$208,000

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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