Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products and help to ensure our products are available 24/7. When something goes wrong, we are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution.

Every day at Palantir is different: we’re constantly evolving to better respond to customer needs, and as a IME you will work closely with our engineering and business teams to minimize risks. You are a resourceful, creative, and agile problem solver who is able to work collaboratively and independently to resolve the most difficult and nebulous technical issues. This includes everything from creating product health metrics and automated alerts, to fixing product bugs, streamlining operational tasks, and developing and documenting strategies for responding to incidents.

Whatever the technical root cause of the issue is, you’ll play a central and critical role in resolving it — seeking not just a one-time fix, but a permanent solution.

Core Responsibilities

Develop a deep understanding of Palantir's products and processes.
Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
Deliver end-to-end improvements to stability by proactively preventing issues via telemetry and automation and directly reducing the need for reactive support.
Maintain and improve the operational capacity of our production databases, including resolving incidents and streamlining operational workflows.
Reduce the operational overhead and make data-driven decisions about investments in stability and reliability.
Take part in an on-call rotation responsible for coordinating Palantir’s response to critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value

Excellent problem solving skills, ability to break down and explain complex concepts, and strong attention to detail.
Comfort working in a fast moving environment with dynamic objectives that require creative thinking to address product and customer needs.
Ability to work both independently and make decisions autonomously, as well as collaborate as part of a distributed team with members from our offices across America and Europe
Experience coding with Java, Go and/or web technologies (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.) is a plus.
Experience with distributed computing systems and/or cloud infrastructures (e.g. Spark, Hadoop, YARN, Kubernetes, AWS, etc.) is a plus.

What We Require

Background in Computer Science, Engineering, Information Systems, or other technical field.

Salary

The estimated salary range for this position is estimated to be $82,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

• Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance

• Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance

• Commuter benefits

• Relocation assistance

• Take what you need paid time off, not accrual based

• 2 weeks paid time off built into the end of each year (subject to team and business needs)

• 10 paid holidays throughout the calendar year

• Supportive leave of absence program including time off for military service and medical events

• Paid leave for new parents and subsidized back-up care for all parents

• Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation

• Stipend to help with expenses that come with a new child

• Employees can enroll in Palantir’s 401k plan

Application deadline

We accept applications on an ongoing basis.

Life at Palantir

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office.

Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster, EEO poster supplement and Pay Transparency Notice for additional information.

Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.

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Core Responsibilities

What We Value

What We Require

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