Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. Seven Starling's holistic clinical model combines specialized therapy, peer support, and medication management to effectively treat common perinatal mood disorders like postpartum depression and anxiety, with 94% of patients seeing a clinically significant improvement in their symptoms after completing the program. Seven Starling partners with OBGYN clinics across the country and leading health plans including UnitedHealthCare, Cigna, Blue Cross Blue Shield, and Aetna to make care easily accessible and affordable.

We are seeking a Senior Provider Operations Associate, to be a critical driver of our provider experience strategy, playing a pivotal role in optimizing provider onboarding, retention, and overall engagement. This strategic position will require deep collaboration across clinical, product, people, operations, and support teams to continuously enhance our provider network.

What you’ll do

Own and lead the end-to-end provider onboarding strategy, developing comprehensive processes and content to drive successful provider administration of care
Develop and implement a holistic provider experience strategy that focuses on retention and satisfaction
Conduct in-depth analysis of provider churn, identifying root causes and designing targeted interventions to improve provider retention
Partner closely with Provider Support teams to:

Identify systemic challenges in provider interactions

Develop and implement process improvements

Create comprehensive knowledge bases and support resources

Collaborate with Clinical Teams to:

Align provider experience initiatives with patient care objectives

Develop provider engagement programs that enhance patient outcomes

Create feedback loops to continuously improve clinical and operational workflows

Work strategically with Product Teams to:

Enhance provider-facing systems and tools

Prioritize product roadmap items that improve provider efficiency and experience

Conduct user research and gather actionable insights from provider feedback

Develop and maintain comprehensive provider performance dashboards and reporting mechanisms
Create and manage provider strategies to personalize engagement approaches
Lead cross-functional projects aimed at optimizing provider lifecycle management
Represent provider experience insights in cross-departmental meetings

Who you are

4-6 years of experience in healthcare operations, provider relations, or customer success
Demonstrated track record of developing and implementing strategic initiatives
Experience in healthcare technology platforms preferred
Advanced interpersonal and communication skills with ability to engage at all organizational levels
Expert-level proficiency in data analysis and visualization tools
Advanced project management capabilities
Strategic thinking and problem-solving skills
Deep understanding of healthcare operations and specifically the mental healthcare provider persona
Proficient in advanced office and collaboration tools (Google Workspace, Slack, etc.)
Strong change management and organizational development capabilities
Advanced CRM and provider management system expertise
Proficiency in data analysis and statistical modeling
Experience with healthcare-specific software platforms

Preferred Qualifications

Previous experience in telehealth or digital health platforms
Experience with provider network management

Perks & Benefits

Competitive paid time off
Competitive parental leave and return to work policy
One-time stipend to enhance your work from home experience
Medical, dental, and vision insurance
401K
Monthly stipend for your choice of wellness benefits
Annual professional development stipend
Virtual team events

Please do not call our public clinical admissions line in regard to this or any other job posting.

Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.

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Senior Provider Operations Associate

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