We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Summary

The Loan Funding Representative II partners with the Review team, MET, and other internal and external partners to create a seamless member experience. Funding representatives are the final checkpoint to ensure the accuracy of loan information prior to disbursement. As you successfully put our member’s interests first and run after any problem that arises, you will be able to create a member journey that is easy and convenient. You will play a key role in helping our members achieve financial independence and contribute to SoFi’s continued success.

Essential Functions & Responsibilities

Review payment and account detail for accuracy prior to disbursement.
Review applications that require bank account verification pursuant to credit policies and procedures
Reach out to members in the event additional information is required. This may be by means of inbound or outbound phone calls, emails, or text messages
Provide world-class customer service through friendly, professional, and responsive communication with both our internal partners and members.
Work closely with the Review team as subject matter experts to answer questions about loan entry, loan servicers, product type questions, and qualified education loans
Communicate with various loan servicers/lenders and our Finance & Accounting department to ensure proper payment.
Research and handle payment issues and discrepancies as they arise.
Process refund payments in a timely manner.
Send payment rosters to loan servicers so they know how to allocate payments received from SoFi
Review and process enrollments, account updates, and resolve payment issues that may arise pertaining to SoFi’s At Work Program
Use your resources. Familiarize yourself with the knowledge base tool that houses the answers to any question regarding policies and procedures.
Documentation is key. Utilize available notation tools to document the member's account with information pertaining to your interaction. Notes must be clear and concise.
Be flexible and agile as responsibilities may change based on business needs, as well as members' needs.

Qualifications

Less than a one percent error rate for funding quality scores for internal candidates.
Excellent written and oral communications skills.
Strong attention to detail and accuracy.
Professional demeanor and strong work ethic.
Above-average computer skills with web proficiency and understanding of databases.
Proficiency in Excel is a must.
Ability to exhibit grace under pressure and tight deadlines, while successfully navigating complex work assignments/situations efficiently and effectively.
Have exceptional time management skills and the ability to multitask.
Establish productive working relationships with co-workers, management, and members.
Self-motivated and able to work independently applying analytical skills required to manage tasks.
Excellent organizational and time-management skills.
2 to 3 years of experience in the financial services industry is preferred.
Credit, underwriting , and customer service experience required.
A college degree is highly desired. High school diploma or GED is required.
Ability to take on projects as needed.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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