We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings, fraud referrals, and the review of transactional activity in our checking/savings accounts, credit card, and investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

What you’ll do:

Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
Interacts with SoFi members, as needed, who are reporting fraudulent activity
Review Member accounts for potential fraudulent activity
Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
Provide escalation and updates to the supervisor regarding alerts worked
Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Handle any special projects as assigned by the fraud management team

What you’ll need:

1 or more years experience in banking, financial services, and/or other related industries preferred
Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
Ability to use Microsoft Office products.
Excellent written and verbal communication skills
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Detail-oriented and process-oriented approach
Accepts responsibility, ownership, and accountability for work results
Finds a high-volume, dynamic, and team-focused environment engaging
Ability to organize and prioritize workload
High school diploma or equivalent required
Must have the availability to work flexible hours that will include weekends

Preferred:

Experience with Zelle in a professional setting

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

This job is no longer accepting applications

See open jobs at SoFi.See open jobs similar to "Fraud Prevention and Detection Specialist (Credit Card)" Ulu Ventures.

See more open positions at SoFi

Privacy policy Cookie policy

Funding the future starts with your big idea.

Privacy Policy
LP LOGIN