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The Role

SoFi is dedicated to developing a best-in-class Fintech Collections group that aligns with the changing needs of our members. The Collections Issue & Emerging Risk Manager role is an exciting opportunity to help support CCoE Leadership!

As the Collections Issue & Emerging Risk Manager, you will be a key member of the Collections team that will help support critical control, governance, and regulatory processes. You will manage all parts of the issue management process including issue identification, escalation, root cause analysis, action plan creation and execution, closure, and validation. In addition, you will work closely with leadership to keep all parties apprised of updates and risks through regular executive communications.

What You’ll Do:

Develop strong cross-company relationships with business, engineering, and product leaders to move issue fixes forward
Manage the issue identification and escalation process and own issue resolution expectations
Help to produce executive-ready materials as required for committees and the board related to open issues and emerging risks
Work with CCoE leadership to support planning, execution of initiatives, and communication
Develop a strong framework, controls, and processes around the issue management process
Work with Audit/Exam Management and Control teams to establish a robust interaction framework to ensure all potential issues are documented and remediated quickly
Work closely with leadership to define issue action plans and execution timelines
Diligently review processes for potential enhancements to effectiveness and efficiency
Ad hoc duties to support CCoE

What You’ll Need:

Previous experience in Operations, Compliance, or Risk with a focus on Collections
High motivation to learn, drive change, and able to work collaboratively in a complex and fast-paced environment
Strong cross-functional, teaming, and communications skills as well as an ability to work in a fluid and highly collaborative environment
Experience using SQL to extract actionable information from relational databases
Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels
Detail-oriented, accurate, and concise
Strong analytical, planning, and organizational skills
Ability to operate independently with excellent time management skills and the ability to deliver on multiple competing priorities in a dynamic environment
Excellent written and oral communication skills, including strong presentation skills

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Portfolio Jobs

Senior Risk Analyst, Issues & Emerging Risks

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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