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The role

The Specialty Servicing Associate is responsible for investigating and resolving consumer credit bureau disputes, including a review of internal account records and communication of corrections to the credit bureaus. Also responsible for backend admin processing, including manually posting payments received by check, via mail, online lockbox and wire payments; Processing refunds, performing credit adjustments, and processing incoming mail.

What you’ll do:

Accurately input data into company system without errors
Research, analyze and review data to ensure transactions are correct, balanced and completed
Ability to identify operational risks and their impacts related to a specific task or procedure
Ability to recognize potential problems that require escalation, and partner with the appropriate stakeholders to find a solution to the problem
Maintain an awareness of and act in accordance with team goals and business unit policies
Ensure appropriate distribution of sensitive data or images
Interacts regularly with management and stakeholders from other departments as needed
Responds to general customer information inquiries
Investigates/Answers/Resolves credit reporting disputes within set parameters.
Investigates disputes involving claims of fraud and/or identity theft.
Retrieves daily disputes received through E-Oscar. Researches and responds to the dispute,performs the necessary updating of the loan data and E-Oscar.
Responds to questions regarding credit inquiries via mail and telephone.
Responds to consumer's request for good faith adjustments.
Performs account level reviews and root cause analysis.
Updates loan data on internal systems as needed.
Performs all functions in accordance with all applicable laws and regulations, including but not limited to the Fair Credit Reporting Act (FCRA).
Ensures confidential, sensitive information and data of the Company is secured and disposed of in accordance with company policies and guidelines.
Maintains and logs all credit report inquiries and disputes.
Verifies all reporting is in compliance with FCRA and CDIA Credit Reporting Resource Guide.
Review and process physical checks.
Print and mail out statements to borrowers that have opted-out of digital statements.

*This position will be in office . Remote options for this position are not available.

What you’ll need:

Proficient in data entry (10 key and alpha-numeric)
Must be able to work under tight deadlines
Excellent verbal and written communication skills
Ability to effectively communicate with third party vendors (credit bureaus, e-OSCAR) and internal customers
Prior experience working with e-OSCAR
Prior experience reviewing bankruptcy documentation and working with Pacer
Attention to detail
Previous experience in a bank or servicing environment preferred but not required
Ability to work independently and on a team
Proficient in MS Office (Proficiency in Excel required)
Ability to think critically in a fast-paced environment

Nice to have:

Familiarity with FCRA rules and regulations/Previous experience working in a regulatory role
Ability to read credit bureau reports
Preferably 1+ years of experience in the consumer lending industry

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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