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Payments Specialist
SoFi
Jacksonville, FL, USA · cottonwood heights, ut, usa
Posted on Mar 28, 2026
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
The Payments Specialist is a part of the BBB Operations - Cash Management Implementation Services team and is responsible for supporting commercial clients daily cash management transactions including wire transfers, ACH and internal bank transfers. The individual will ensure all payments are processed timely and confirm all process controls are in place. A daily validation/reconciliation of payments processed will be done between the ebanking platform and Fed banking partner. As part of a dynamic team, the Payments specialists provide quality service and operational support for the assigned area's internal and external business partners as well as providing advice and assisting with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to department management.
By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.
What you’ll do:
- Perform wire entry, review, and approval in accordance with dual-control procedures and bank policy (phase 1 & 2)
- Monitor and process payment exceptions, including OFAC alerts, rejected wires, and repair items
- Maintain detailed and accurate records of wire activity, approvals, and exception handling
The hours of the position will be 8:00am – 5:00pm, Monday through Friday. These hours may change as volumes increase to meet daily deadlines.
What you’ll need:
- High school diploma – required, Associates Degree in Finance/Accounting preferred
- Minimum of 4+ years of relevant cash management experience
- Deep understanding of banking and electronic payments.
- Ability to analyze data with a strong attention to detail and accuracy
- Strong problem-solving skills
- Strong written and communication skills
- General accounting knowledge
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.