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L1 Technical Support Engineer
Taulia
This job is no longer accepting applications
See open jobs at Taulia.See open jobs similar to "L1 Technical Support Engineer" Ulu Ventures.IT, Customer Service
Singapore
Posted on Jul 30, 2024
Taulia's Commitment:
Diversity, Equity, and Inclusion
It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.
About Taulia
Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com
About the Job
We are seeking an exceptionally bright and self-motivated bilingual (Mandarin and English) individual to help our customers be successful in using the Taulia platform. The support is provided via web-tickets, emails, chats and phone calls.
This role requires superior attention to detail, the ability to meet deadlines, great organizational skills, and the ability to self-manage. A high level of integrity and discretion in handling confidential information is important, as is a good sense of humor and ability to pass through life with a smile on your face.
Responsibilities
- Ownership of customer inquiries and issues reported.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Provide prompt and accurate follow up to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Meet defined Service Level Agreements and Objectives and Key Results, defined as part of the company’s goals setting process.
- Maintain phone, chat and email coverage during working hours.
Skills, Knowledge and Experience required
- Bilingual in Mandarin and English
- Good understanding of Information Systems at user and corporate level
- Minimum 1 year experience in a Helpdesk or Support Role
- Previous work experience in a B2B environment is highly desirable
- Excellent written and verbal communication skills in English, as well as other language as required
- Good problem-solving skills
- Good client-facing skills
- Availability to work outside typical working hours if needed
- Excellent team player, self-managed and self-motivated
- Mature and professional demeanor, attitude, and approach
Nice to Have:
- Understanding of the Procure to Pay process
- Previous work utilizing Salesforce or another Help Desk ticketing system is highly desirable
- Experience with SAP
- Familiarity with financial sector, finance terms and supply chain management
- Experience in the 'Enterprise World' working in an AR/AP function
- BS degree in Information Technology, Finance or equivalent
- Fluency in other European languages
- Knowledge in IT processes and best practices (ITIL, CobIT)
Taulia is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
This job is no longer accepting applications
See open jobs at Taulia.See open jobs similar to "L1 Technical Support Engineer" Ulu Ventures.