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NOC Engineer - Observability
Taulia
Sofia, Bulgaria
Posted on Feb 3, 2026
Taulia's Commitment:
Diversity, Equity, and Inclusion
It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.
About Taulia
SAP Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com.
About the Job
SAP Taulia is seeking a talented and enthusiastic Observability engineer in the Network Operations Center team. As a member of the team you will work with cutting edge technology to scale our platform worldwide, work cross-functionally with other engineering teams, enhance stability of production services, and incident management processes.
In this role, you will report to the Manager Network Operations.
We believe talent comes in many forms. This role is open to levels from Junior to Senior. Whether you are an early-career engineer with a passion for infrastructure or a seasoned pro who loves high-pressure problem solving, we want to hear from you. What matters most to us is that you are curious, open to learning, and deeply collaborative.
Responsibilities
- Collaborate with the NOC Manager on a weekly basis, discussing progress, challenges and opportunities.
- Work on assigned projects on a quarterly or bi-yearly basis for about 20% of your time.
- Stay up to date on all changes in upper and lower environments to support them effectively.
- Build and maintain up to date documentation.
- Learn and implement new technologies as the team scales.
- Achieve intermediate-level experience with relevant monitoring tools used by Taulia.
- Create and update monitors/synthetics of basic complexity.
- Maintain observability systems.
- Participate in 24/7 Production Support rotation schedule as per team’s policies (3 by 3 days).
- Participate in occasional off-hours duties as assigned.
Skills, Knowledge and Experience required
- Technical Skills and Experience:
- 1+ years in a SaaS-based production environment, preferably in a NOC or SRE-adjacent role.
- Observability and Monitoring: Good / Intermediate proficiency with the “Three Pillars” (Logs, Metrics, Traces). Hands-on experience with tools such as Grafana, Prometheus, New Relic, Splunk, or ELK.
- Incident Response: Good / Advanced understanding of Incident Management frameworks. Open to navigating high-pressure outages and utilizing tools like PagerDuty/VictorOps and Jira.
- Cloud Infrastructure: Fundamental knowledge of AWS, GCP, or Azure (understanding regions, zones, and basic compute/storage services).
- Ability to build intuitive dashboards and configure actionable alerts with minimal supervision.
- Proven track record of creating and maintaining clear SOPs (Standard Operating Procedures) in Confluence or similar wikis.
- Problem Solving and Collaboration
- Ability to perform root-cause analysis on complex issues and apply creative solutions to non-routine problems.
- Experience working in a 24/7 environment, coordinating across multiple time zones and cross-functional teams (SRE, Dev, Security) to resolve critical issues.
- Understanding of the full observability lifecycle—from instrumenting applications to alerting and post-mortem reporting.
- Preferred Qualifications (Good to Have):
- Basic understanding of IAM, Security Groups/Firewalls, and compliance frameworks like SOC2.
- Familiarity with Git (version control) and basic exposure to CI/CD pipelines (Jenkins, ArgoCD, or GitHub Actions).
Benefits and Perks
- Annual performance bonus.
- 25 days of annual leave, which grows to 28 days as you grow with us.
- Monthly reimbursements for your mobile and internet bills , plus a dedicated budget for a new mobile device every two years.
- Travel expense refunds for our hybrid team members.
- We celebrate your loyalty with special anniversary gifts at years 1, 3, 5, and 10.
- 100% income coverage for the first 3 months of maternity leave and 10 weeks of paid leave for non-birthing parents.
- Comprehensive medical insurance via, life insurance, and an Employee Assistance Program for mental health support.
- Your choice of a MultiSport card or a monthly sports reimbursement.
- We invest in you with tuition reimbursement and extensive internal L&D resources.
- Enjoy a cozy, fully stocked office with catered lunches delivered every Monday and Wednesday.
AI Statement
At Taulia, we are embracing Artificial Intelligence to revolutionize our industry and empower our team. We believe AI is a fundamental tool for innovation, efficiency, and creative problem-solving. We are looking for forward-thinking individuals who share our excitement for the future and are eager to learn, experiment, and grow with us in an AI-driven landscape. If you have a curious, adaptive, and collaborative mindset, you will thrive here.
Taulia is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.